Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort (Adults Only), Cancun - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort (Adults Only) offers a luxurious adults-only experience with a private stretch of white-sand beach and a range of activities, including exhilarating pool parties and gourmet dining. This 5-star Cancun hotel features outstanding amenities such as a lazy river, spa services, and lively bars.

Rooms & Accommodations

Accommodations at Planet Hollywood Cancun feature 648 luxurious suites designed with a Hollywood vibe, each outfitted with a PHabulous Bed™ mattress and modern amenities like flat-screen TVs and balcony views. Guests may upgrade to STAR Class™ for elevated service and exclusive room locations.

Dining Options

Planet Hollywood Cancun boasts 11 restaurants offering a variety of cuisines, from gourmet dining to casual snacks, complemented by 11 themed bars serving premium spirits and handcrafted cocktails. Round-the-clock room service is available for those desiring meals in the comfort of their suites.

Leisure & Entertainment

Recreational amenities include multiple swimming pools, a FlowRider® surf simulator, and a lazy river with a swim-up bar. Daily entertainment, beach parties, and movie screenings provide varied activities for guests seeking excitement.

Location & Services

The hotel is conveniently located 45 minutes from Cancún International Airport, facilitating easy access to local attractions such as Delphinus Playa Mujeres, located just 2 miles away. Complimentary high-speed Wi-Fi ensures connectivity throughout the resort.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

One-Bedroom Suite

Max:

3 persons

113 m²

Bed options:

1 King Size Bed

Shower

Bathtub

room details

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Junior Suite

Max:

4 persons

56 m²

Bed options:

2 King Size Beds

Shower

Balcony

room details

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Junior Suite

Max:

4 persons

56 m²

Bed options:

2 King Size Beds

Shower

Balcony

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Center

Cancun 9.1 mi

Airports

Isla Mujeres (ISJ) 9.3 mi

Cancun (CUN) 21.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Oasis

“The wellness spa was a true haven, offering rejuvenating treatments that left me feeling refreshed and revitalized.” view full review

Fun Activities!

“The array of activities, including volleyball and mini-golf, made it easy to stay active while having a blast in the sun.” view full review

Diverse Options

“Dining at the various restaurants was a delight, with each meal offering fresh and flavorful dishes that exceeded my expectations.” view full review

Perfect Layout

“The resort's layout felt like a charming mini-city, with easy access to everything from the beach to the pools, catering to all age groups.” view full review

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Hairdresser
Smoke detectors

Sports & Fitness

Fitness center
Sports trainer

Services

Valet parking
Room service
Housekeeping
Car rental
Tours/Ticket assistance
Stores/Commercial services

Dining

Restaurant
Poolside snack bar
Snack bar

Children

Children's menu
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Entertainment
Garden area
Spa & wellness center
Pedicure
Manicure
Waxing
Facial
Beauty treatment
Back massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico

Map view

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico

City landmarks

Cabanas Playa Blanca

1.4 mi

Mar Caribe

Delphinus Playa Mujeres

1.9 mi

Beach

Beach at the Dreams Playa Mujeres Resort & Spa

1.9 mi

Golf Course

Playa Mujeres Golf Club

2.2 mi

ikarus kite

2.4 mi

Nearby

Punta Sam Ferry Terminal

1000 ft

Restaurants

Picus

1300 ft

Avenida Rueda Medina

Reviews and Ratings

Feedback from previous guests about their experience

58%

liked the resort and would come back again

5.8/10

Guest rating

Rooms

5.2

Location

6.6

Service

6.2

Dining

5.0

Jack

United States of America, December 2024

7.0/10

I had a mixed experience at this hotel. The rooms were clean and comfortable, although we dealt with a flooding issue one night. The service was not as attentive as I hoped; we waited a long time for cleaning. On the bright side, the amenities like the mini-golf and lazy river were enjoyable. Overall, it was decent, but there’s room for improvement.

Rooms

7.0

The rooms were nice and spacious, but we experienced flooding one night, which was unfortunate.

Service

5.0

Service was quite lacking; we waited two days for someone to come clean our room, which resulted in a lot of flies.

Location

8.0

The location had some great amenities like mini-golf and a basketball court, though it wasn’t the best overall.

Dining

Facilities

9.0

Facilities like the lazy river were pretty great and made our stay enjoyable.

Tom

United States of America, November 2024

6.4/10

My stay at this hotel was quite mixed. The location offered plenty of fun activities like mini golf and a lazy river, but it wasn’t particularly convenient. The rooms looked beautiful initially but had some cleanliness issues, including a musty smell and yellow water from the showers. The service from staff like Josie, Jorge, and Fernando was definitely a highlight, as they were fabulous throughout my stay. Overall, while the pricing was reasonable, some areas really need improvement.

Rooms

5.0

The rooms looked nice at first, but unfortunately, they had a musty smell, and both showers had yellow water coming out.

Service

9.0

The service was fantastic, especially from staff members like Josie, Jorge, and Fernando who went above and beyond.

Location

6.0

The location was decent with fun amenities like mini golf and a lazy river, but it wasn’t very convenient for accessing certain areas.

Dining

5.0

The dining options were very limited, which was a bit disappointing.

Facilities

8.0

The hotel had great facilities like a lazy river and mini golf, making it enjoyable for families.

James

United Kingdom, September 2024

6.8/10

I had a mixed experience at this hotel. The rooms were beautiful, comfortable, and exactly like the pictures, which I loved. However, the initial cleanliness was not up to par, as I noticed a musty smell upon arrival. The service was excellent, and the staff was accommodating throughout my stay. While the facilities like the lazy river and basketball court were enjoyable, the dining options were quite limited, leaving something to be desired.

Rooms

7.0

The room was beautiful and comfortable, exactly like the pictures, but it had a musty smell upon arrival.

Service

9.0

The service was excellent, and the staff was exceptionally accommodating.

Location

Dining

5.0

The dining options were very limited, which was disappointing.

Facilities

7.0

Facilities like the lazy river were fun, but could use more variety to keep guests entertained.

Charlotte

United Kingdom, September 2024

5.0/10

I had a pretty disappointing stay at this hotel. While the amenities like the mini golf and lazy river were fun, the rooms were a big letdown with a foul smell and bugs. The location felt secluded, which wasn't very convenient, and the service was quite rude. Overall, it didn't feel like a great value for money given the conditions.

Rooms

5.0

The rooms smelled moldy and were dirty, with bugs crawling around. Both showers had yellow water, which was very concerning.

Service

5.0

The service was very rude and less accommodating than I expected for an all-inclusive resort experience.

Location

5.0

The hotel is in a secluded area, which made it hard to enjoy nearby activities. The amenities like the lazy river were nice, but it felt disconnected.

Dining

5.0

Dining options were very limited, and I wasn't impressed with the food quality.

Facilities

6.0

The facilities had fun features like mini golf and basketball, but they didn't make up for the other shortcomings of the hotel.

Luna

United Kingdom, September 2024

5.0/10

I had a mixed experience at this hotel. The rooms were spacious but had issues with moldy smells and yellow water in the showers. The location is somewhat secluded with nice amenities like mini golf and a lazy river, but service was lacking and the dining options were quite limited. Overall, it has potential but definitely needs some improvements.

Rooms

5.0

The rooms were spacious and nice, but I struggled with a musty smell during my stay and encountered yellow water in both showers.

Service

5.0

While the staff understood English pretty well, I felt they were unresponsive and unwilling to address my concerns, and it left me frustrated.

Location

6.0

The hotel is in a secluded area, which has its perks like mini golf and a lazy river, but some areas felt understaffed and made it hard to enjoy everything fully.

Dining

5.0

The dining options were very limited, which was disappointing; I was hoping for a better variety of food.

Facilities

6.0

The facilities included fun activities like mini golf, but overall they felt underutilized due to staff shortages.

James

United States of America, August 2024

6.6/10

I had a mixed experience at the hotel. While the amenities were impressive and the entertainment options were enjoyable, the cleanliness of the room left a lot to be desired, and there were a few issues with bugs. The service overall was quite accommodating, but the dining options felt rather limited. For the price, it felt like I was getting what I paid for, but I hoped for a bit more comfort.

Rooms

5.0

The rooms looked beautiful at first glance, but unfortunately, they were really dirty, and I found bugs crawling on the sink and tub, which made it uncomfortable.

Service

9.0

The service was exceptional; the staff was very accommodating and helpful throughout my stay.

Location

7.0

The location was decent, with accessible facilities like mini golf and a basketball court, but it felt a bit far from the main area I wanted to explore.

Dining

5.0

I found the dining options to be very limited, which was disappointing during my stay.

Facilities

8.0

The hotel offered great amenities including a pool and lazy river, which were enjoyable.

Andrew

United Kingdom, August 2024

7.8/10

My stay at the hotel was mostly enjoyable, with beautifully designed and comfortable rooms that were as pictured. The service was top-notch, with attentive staff. However, the dining options were quite limited, which was a bit of a letdown. The additional amenities were impressive, but the lack of variety in meals stood out. Overall, it offered good value for my stay, but I wish the dining experience had been better.

Rooms

9.0

The rooms were stunning, comfortable, and just like in the pictures. I found them to be very chic and relaxing.

Service

9.0

Service was exceptional, with staff being accommodating and seemed to understand English very well. I felt well taken care of during my stay.

Location

Dining

5.0

The dining options were very limited, which was disappointing, especially considering the nice atmosphere. A bit more variety would have gone a long way.

Facilities

8.0

The facilities available were quite nice, including various activities and a well-maintained environment to relax.

Henry

United States of America, August 2024

5.2/10

My stay at the hotel had its ups and downs. The facilities like the mini golf and lazy river were fun, but the rooms had a musty smell and unfortunately, there was a flood one night which made things uncomfortable. While the service was accommodating, the dining options were too limited for my taste. Overall, it felt like it could use some improvements to match its potential.

Rooms

5.0

The rooms had a musty smell and were generally unclean. One night, the floor even flooded, which was pretty unpleasant.

Service

7.0

Service was nice and accommodating when we had any needs, though I felt a bit neglected at times.

Location

6.0

The location had fun amenities like mini golf and a lazy river, but it wasn't the most convenient in terms of access to other attractions.

Dining

5.0

The dining options were very limited. I was hoping for a wider variety to choose from.

Facilities

6.0

The facilities included enjoyable features such as a basketball court and lazy river, but overall, they didn't quite make up for the room issues.

Daniel

United Kingdom, August 2024

6.4/10

I had a mixed experience at the hotel. The rooms were spacious and beautiful, but there was a musty smell that lingered for a few days. While the service was mostly accommodating, I noticed some issues with communication. The location offered some fun amenities like mini-golf and a lazy river, but the food options left a lot to be desired. Overall, it was a decent stay, but I think improvements in dining and room freshness would really enhance the experience.

Rooms

7.0

The rooms were spacious and beautifully designed, although I encountered a musty smell that persisted for the first few days.

Service

6.0

Most of the staff were accommodating, but I felt there were moments when my concerns weren't addressed properly.

Location

8.0

The location had great amenities like mini-golf and a lazy river, but I felt the overall vibe was a bit chaotic at times.

Dining

5.0

The dining experience was surprisingly limited, and I found the food not very appealing.

Facilities

7.0

The facilities were nice, especially the mini-golf and lazy river, but I would have liked more variety overall.

Thomas

United States of America, July 2024

5.0/10

My stay at the hotel had its ups and downs. While the location was quite pretty with great amenities like mini-golf and a lazy river, the room experience left a lot to be desired. I dealt with yellow water in both showers and a flood one night, which definitely put a damper on things. The service was a letdown as well, as it took two days for someone to clean the room, and by then, flies were everywhere. It wasn't the relaxation I was hoping for.

Rooms

5.0

The rooms had a moldy smell, and the yellow water from the showers was concerning. One night, I even faced flooding issues.

Service

5.0

I waited two days for cleaning, and the staff was rude when I made requests. This aspect really affected the overall experience.

Location

7.0

The hotel is in a secluded, gated area, which makes it feel safe, and the mini-golf, basketball court, and lazy river add charm.

Dining

5.0

The dining options were very limited, which was disappointing, but I did enjoy the Italian grilled meat.